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By Rudi Briedenhann.

This week we address what is, in my opinion, the largest contributor to digital transformation failing within enterprise. People. There, I said it. We are living in the information age and it has brought with it the ability to be completely digital. The tools are readily available to take full advantage of digitisation and automation, so why are so many organisations failing at getting this right? You may have secured the full support of leadership, considered the processes used within the organisation at length, you have identified and created a sound digital strategy for the organisation and have implemented some new technologies which should, on paper at least, bring efficiencies and cost reductions as result. Yet, for some reason the results are not what you expect. It must then be considered what role your employees play in the failure to execute a digital transformation strategy.

This is the largest contributor to digital transformation failing, as very often, the digital transformation plan did not include establishment of an appropriate digital culture. Digital transformation will undoubtably impact the way in which we humans execute our work functions. The workplace will transform to create roles and a think tank to create ever increasing instructions for technology to execute. The millennial employee comes with this understanding and therefore actively seeks employment at organisations which share their values and operate in a culture that they can identify with. Today’s employees rate culture as one of the most important considerations of potential employers and will very often accept a reduction in remuneration to work somewhere that is aligned to their own values and culture.

It must be understood that digital transformation will have a profound impact on every aspect of business. This will require a fundamental change in culture to ensure success of the digital transformation journey. It is a re-education of the organisations’ employees, who must be conditioned to accept, adopt and grow with the new technologies, new work methods and new corporate policies. As with all industrial revolutions that have come before, the same understanding repeats itself throughout, only the adopters survive.

What strategy must be created to ensure that employees adapt to the required changes within the business? This is a very difficult question to answer indeed. It is claimed that ‘’disruption’’ to be most effective in making employees understand the necessity for change, that the future of the business and themselves relies on the ability of the organisation to transform with industry 4.0.

This week, we see a correlation between the first topic of this series, when I positioned the necessity for complete buy-in, to transformation from leadership. The reason for this is that culture is driven by leadership who are tasked with the digital transformation of their organisation and they must be brave in the establishment of the correct culture for their business.

SmartPalm provides a guided service that allows you to consider all the digitisation options available to your business and which technologies will be most suitable to solve your real business problems.

Please contact us today for more information about how we could help.

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