By Rudi Briedenhann.

It is with an evaluation expectation, placed on the reader last week that I start this week’s blog. I hope that the advice I provided last week helped you, to really evaluate the position of the C-suite around your own business’s digital transformation journey. Through making this determination you may now understand the work that lays ahead. If your organisation has not yet started or if you are already far down the digital transformation journey, what role does your organisation’s leadership play in the process?


This week I want to position the second consideration on the digital transformation journey. Where do I even start? An organisation is a complex machine made up of many cogs and gears and all functioning quite independently from each other. How does an organisation approach digital transformation on such a large scale? Well, it doesn’t! We see that organisations are taking a ‘’per process’’ approach. Companies have learned, over the years, that ROI on a large-scale organisation-wide digital tsunami approach is a waste of money and irresponsible.


Organisations are more cautious of new technologies, being new integrated system platforms, new website services or new application functions. We find a cautious and pessimistic corporate consumer because so many technology solutions that they are presented with or even invested in, do not and are ultimately unable to solve the business problem that existed in the first place.

The corporate consumer is now taking a processed-based approach to digital transformation by considering the automation and digitisation of singular processes, rather than a holistic, all-encompassing enterprise wide approach. Our clients are presenting us with very specific and single process business problems that require digitisation and automation. Corporates now first consider the largest single problem which may exist for them within a process for example an ordering process, a HR process, an acquisitions process, a delivery process or even a billing process.


I want to present an example here:

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Another example is a client with a specific problem in the HR department of a large courier company. The problem is within the disciplinary process, which requires large distances to be covered by foot for the manager to reach the site and collect the required evidence as part of a disciplinary process. The process is by nature manual and paper-based. The solution is the digitisation and automation of the disciplinary process only. Business is not relying on generic technologies to solve broad-based business problems anymore; but rather demanding technologies that are agile and right for the business and not controlled by any rigid third-party systems. This approach is more sensible in a market rife with ‘’technology cowboys’’ and sales pitches that scream that one system can do this or that better than the next one. Many of these issues raised by the client are also the highest contributors to opex cost and have the greatest negative environmental impact.


Consumers are demanding that business operates in an environmentally responsible manner, we are all aware of the paper-use statistics, but here are some facts for interest sake: Employees spend 30% to 40% of their time searching for paper documents, an average filing cabinet stores 10 000 to 12 000 documents and requires on average of 2,7sq2 meter of space, companies spend in the tens of millions annually on data capturing of which an average of 67% contains incorrect user information, 3% to 5% of vital business records are lost or misplaced and 80% of large businesses lose a document every 12 seconds.

This week’s advice is simple, if you have the buy-in and support of leadership, consider your paper-based processes, client facing processes as well as internal processes. Where does the process document originate, what is it’s destination, what format is it required in and how could it be digitized and automated?


SmartPalm provides a guided service that allows you to consider all the digitisations options available to your business and which technologies will be most suitable to solve your real business problems.

Please contact us today for more information about how we could help.

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